Privacy Policy

Cookie Policy

1. Introduction

This Cookie Policy has been prepared to inform users about the cookies and similar technologies used on the MedTurkeyGo website, mobile application, and related internet platforms (hereinafter collectively referred to as the “Platform”) developed and operated by MedTurkeyGo.

When you visit or use the Platform, cookies and similar technologies may be used to improve user experience, ensure the security of services, and enhance platform performance.

2. What Are Cookies?

Cookies are small data files stored on your device by the websites or mobile applications you visit. They may be used for remembering preferences, analyzing performance, improving experience, and ensuring security.

3. Types of Cookies Used

Essential cookies are necessary for the Platform to function properly (session management, login, security).

Performance and analytics cookies help us understand how users interact with the Platform and improve quality.

Functional cookies remember preferences such as language and settings.

Marketing and advertising cookies may be used only with your explicit consent to measure or personalize campaigns.

4. Managing Cookies

You can control or delete cookies through your browser or device settings. Disabling cookies may limit some Platform features.

Personal Data Protection Information Notice

1. Introduction

MedTurkeyGo (“Company”) attaches great importance to the security and confidentiality of your personal data. We take technical and administrative measures to process and protect personal data in accordance with the Law on the Protection of Personal Data No. 6698 (“KVKK”) and related legislation.

This notice explains how personal data of users who benefit from MedTurkeyGo services through our website and mobile application (the “Platform”) may be processed.

2. Personal Data We May Process

Depending on how you use the Platform, we may process:

• Account information: name, email, phone number (if provided), gender, date of birth, and related profile details
• Transaction information: treatment research, requests, messages, reviews, ratings, cancellations, and platform usage records
• Healthcare-related information: information you voluntarily share about treatments or planning with healthcare providers
• Security information: IP address, device/browser data, access logs, login method, and cookie data
• Legal records: documents that may arise within legal processes

3. Purposes and Legal Grounds

Personal data may be collected via the website, mobile app, email, support channels, and similar means, and processed to:

• Create and manage memberships and accounts
• Help users research clinics and treatments and communicate with providers
• Improve user experience, service quality, and support
• Ensure security, prevent misuse, and manage risk
• Comply with legal obligations and protect legal rights
• Conduct marketing activities only where explicit consent is given

Legal grounds may include performance of a contract, legal obligations, legitimate interests, and explicit consent where required.

4. Transfer of Personal Data

Within the scope of KVKK Articles 8 and 9, data may be shared with healthcare institutions on the Platform, technology providers, business partners, advisors, payment providers (if applicable), legal consultants, and authorized public authorities, with appropriate safeguards.

5. Security Measures

We apply technical and administrative measures such as access controls, secure protocols (including SSL/TLS), audits, and risk analysis to protect personal data.

6. Data Retention

MedTurkeyGo retains personal data only for as long as necessary to provide and maintain our services, manage user accounts, ensure security, and comply with applicable legal obligations.

Account-related information may be retained while the user’s account remains active. When a user deletes their account or requests deletion, associated personal data will be deleted or anonymized, unless retention is required for legal, security, fraud prevention, or dispute resolution purposes.

MedTurkeyGo does not collect or store medical records, diagnoses, test results, or other sensitive health information.

Technical and security-related data may be retained for a limited period as necessary to maintain the security and functionality of the service.

7. Your Rights Under KVKK

Under Article 11 of KVKK, you may request to learn whether your data is processed, obtain information, learn the purpose and recipients, request correction or deletion, object to automated analysis, and seek compensation for unlawful processing, subject to applicable law.

8. Contact

For privacy and KVKK requests:

Email: info@medturkeygo.com

Applications are generally concluded free of charge within 30 days. If additional costs apply under applicable rules, the fee determined by the Personal Data Protection Board may be charged.

9. Updates

MedTurkeyGo may update this Privacy Policy and Information Notice to reflect legal or service changes. The latest version will be published on this page.